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‎06-30-2021 05:20 PM - edited ‎06-30-2021 06:37 PM

HP Recommended
Product: HP all in one 27-a230
Operating System: Microsoft Windows 10 (64-bit)

Hp 27-a230 all in one. Customers PC boots to the login screen. After login, the screen goes black w/ the mouse poiter visible. Control alt delete works, but after clicking task manager, back to the black screen w/ mouse pointer. Same result with safe mode. This is where I get stumped....That is the admin account, his wifes, non admin account boots, logs in, and the screen and PC work flawlessly. Any help is much appreciated. Please advise. Thank you

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