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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-01-2021 01:52 PM

HP Recommended
Product: Color LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

I've lost access to the apps on the printer.

I have done the suggestion on the 2018 post on this problem, however did not work

Error Message as follows:

 

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

 

There are no firmware updates available.

 

I've powered down the machine, done a reset and still the same error.

 

I see another post of this problem a few days ago. Is anyone from HP reading these forums?

 

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