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DesignJet T920

Hi Community

 

We have a DesignJet T920 36 which is out of warranty, but not that old! Recently the screen displayed an error and requested a replacement print head. We sourced the print head and replaced it, but part way through the initial setup it generated an error message:

x Replace printhead
The printhead failed to complete the replacement process.
Replace printhead

Thinking it might be a faulty printhead we ordered another one from the supplier, which also caused an error.

Any advice would be appreciated

Jason

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