• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-23-2021 03:04 PM

HP Recommended
Product: HP ENVY 4500 series
Operating System: Microsoft Windows 10 (64-bit)

I switched the printer on to print a document. The document would not print and the following message was displayed -

 

"Ink Cartridge (s) Problem 

The following ink cartridge(s) must be replaced "

 

There is a solid circular symbol underneath but I personally do not know which cartridge needs replacing. I have therefore replaced both cartridges "black" and "tri-colour" with brand new HP cartridges.

 

The same error message is constantly displayed and none of the buttons work - when I press the "home" "wireless" "up and down" arrows and all the other buttons nothing happens.  I've shut the printer down and started it up again and still the same error message is displayed. I've tried to follow the instructions from the HP website but I am a bit confused and don't really know what I am doing. I have been working my way through but I cannot follow the instructions because the printer display is frozen with this error message. 

 

The printer was last used a week ago and it was fine and there was nothing wrong with the ink levels. I am going around in circles as nothing works to get rid of this error message or fix whatever the problem is. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.