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‎08-14-2021 06:04 AM

HP Recommended
Product: HP Omen 30L
Operating System: Microsoft Windows 10 (32-bit)

Hi, I have recently bought a HP Omen 30L desktop and when it goes into sleep mode, sometimes it will not wake back up. If you leave it in sleep mode for more than a couple of minutes, the rear fan kicks up to high and the keyboard will no longer wake the system up. Also once this happens the power button no longer turns the system off and I am forced to unplug/replug it from the wall to resume using the system. This computer is a week old as of (8/14/21). I have tried all the settings options, allowing the keyboard to wake the computer (etc.) i Have tried updating windows/BIOS. I have tried resetting BIOS from safe mode startup.. The only remedy i have found so far is to not allow the computer to sleep at all. Please help me to resolve this issue or advise if I should send the PC back. Thank you.

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