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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Color Laser Jet Pro M254dw
macOS 11.0 Big Sur

I have a "Supply problem" error message that stops the printer working. It persists even when I replace the toner cartridges. Apparently this is due to a firmware update (it seems amazing to me that HP would send out a firmware update that disables their own printers and hasn't fixed it months later). I'm exasperated.

 

Please can someone tell me how to roll back the firmware to a version that works?

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