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‎08-31-2021 06:54 PM

HP Recommended
Product: Pavilion Gaming laptop
Operating System: Microsoft Windows 10 (32-bit)

So, I've faced the fact that my just-over 1-year-old laptop's SSD and motherboard is fried.  Yay.  Anyhow, trying to look up the specs of what I had so that I can be sure to purchase a similar one but when I do a serial number search it doesn't recognize it.  And yes, I am sure it is the serial number and that it is input correctly.  Even when I spoke to customer service when the problem first arose, they could not find it.  Suggestions?

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