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Tom987654321
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HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP Envy x360 with windows 10 64bit.

 

When I use the myHP app and try to sign in, I manage to use my username and password, but when my credentials are processed I receive an error and the login fails ("Field validation error", see the pre-last slide below).

 

Note that the credentials are correct (are those of the account I am writing from) and also note that when using wrong credentials I receive a different error (see the last slide, which is what I see when using wrong credentials).

 

Thank you!!

 

See the sequence below for the error:

 

1hp.png2hp.png3hp.png4hp.png5hp.png6hp.png

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