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‎09-05-2021 08:56 AM

HP Recommended
Product: HP Elite Dragonfly
Operating System: Microsoft Windows 10 (64-bit)

The last few days the PH Support Assistant stopped responding. I decided to check for fixes. On the site of HP I found that the best way was to uninstall and then install the latest version. I followed the instructions as laid out. At the end I chose to keep the old data (that may have been a mistake). At the final stages of installation it stopped and I got the following error message "HP Support Assistant was not installed successfully. An error occurred during the installation.: -2".

I looked through support and followed the solutions offered in a previous post but it did not work. By the way every time I try to install the HP Support assistant the "start button" stops responding (for those interested).

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