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‎09-06-2021 12:02 PM - last edited on ‎09-06-2021 12:44 PM by Retired

HP Recommended
Product: HP Probook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

My wife's HP Probook 470 G5, cannot be charged and the battery is now completely discharged. Before that happened, I did manage to get the following information from the BIOS:

HP Probook 470 G5 i7-8550 @1.8GHzProd ID: 3CX10UT

[personal information removed]

What happens is as follows:

When I plug in the power adapter, the power LED flashes 8 times and then a short 9th flash. Then it goes dark. The battery is completely run down now so it will not even start and I cannot get into the BIOS to run the diagnostics on the power components.

What do you suggest?

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