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‎09-18-2021 07:15 AM

HP Recommended
Product: Envy x360 Convertible es0xxx
Operating System: Microsoft Windows 10 (64-bit)

I am using a brand new laptop, hardly a week old. The touch pad has stopped working. Blue tooth mouse and touch screen working fine. Have tried all options suggested by HP Support Assistant. All drivers updated, BIOS updated. Hard reset done. 'Synaptics' does not appear anywhere, 'touch pad' does not appear in control panel or devices. Synaptics driver installation does not go through but no error appears. Please help.

 

Regards,

Nabajyoti

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