09-26-2021 07:45 AM
I have updated my Macbook to Big Sur and I am unable to access my HP 5010 all in one printer. I get the message that I don't have the right to access HP Smart Scanner 3. I have reset the network settings on the printer and I am trying to reinstall the program on the lap top. The problem is that I am now getting the message HP Smart wants to use your confidential information store in "HP Smart-HPConnected_LastUserNAme" in my keychain. I have tried using the password for my HP account and also the password for my computer, neither of which work.