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‎10-05-2021 12:05 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0140txn
Operating System: Microsoft Windows 10 (64-bit)

few specific keys are not at all responsive on my HP Gaming Pavilion - 15-cx0140tx i'm currently running windows 10 version 21H1 OS build no is 19043. i've tried everything on the internet portals, i went to device manager uninstalled my driver then restarted my laptop, it worked for 2 days and the problem is back again, now uninstalling and reinstalling does nothing, those keys are still not working. these are the keys which are not working, i ran the HP component tests in UEFI interface.

 

Capture.JPGthese are the keys which are not working, the ones in white.  all the green one's are. I read online that it could be a BIOS issue, so i updated m BIOS as well, now my BIOS is in F.25 version and it's by INSYDE. As of today 5-10-2021, 11:29AM IST F.25 is the latest version of BIOS for my laptop. my keyboard driver is the standard PS/2 keyboard version 10.0.19041.1, i'm not sure what else to do, please help.

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