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‎10-06-2021 07:30 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, I've been using my HP computer for two years now. Just last week I went to open the laptop and heard a sickening crack. Despite only experiencing regular use, the rightmost hinge now refuses to move without risking damage to the monitor of the laptop. Unfortunately I am out of warranty and haven't been able to call without paying to use the out of warranty phone support. As far as I know this is an issue in the design of these computers rather than a fault of the consumer, as the hinges are metal but their inserts are just cheap plastic. What are my options and is there any way I can get it repaired by HP due to this being the manufacturers fault?

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