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AshleyBallyholm
Level 1
2 1 1 1
Flag Post
HP Recommended
HP Envy Pro 6432
macOS 11.0 Big Sur

Hiya,

 

I have recently changed my WIFI provider and need to therefore change the wifi setup for my printer, but I just can't figure out how to do it.

 

Printer: HP ENVY Pro 6432

I'm on a Mac, using Big Sur.

I am using a mesh wifi extender, which my computer is connected to. 

 

I have tried:

- pressing wifi button & power button for 5 secs & then the WPS on my router. Printer looks like its connected, but my HP Smart app says it's still offline

- tried just pressing the wifi button on the printer.

- turned the printer off, disconnected from wall, turned back on. No difference

- run diagnostics through Smart app. just tells me its offline....I kinda knew that!

 

Also..to make matters worse I was trying to work it out through system preferences on my MAC and I deleted the printer from my list and don't know how to get it back....😭🤦‍♀️

 

Have tried to ask online help, but it appears down.

 

Would be very grateful if someone here could help.

 

Thanks.

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