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‎10-13-2021 09:57 AM

HP Recommended
Product: ZBook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

I tried to update Thunderbolt Dock G2 firmware with SP111940 package. The process stopped because it failed to detect Thunderbolt controller version.

 

I tried then to update just the Thunderbolt controller part with ThunderboltUpdaterDevice.exe (same package) but it failed with similar error.

 

All other drivers are up-to-date. HP Assistant doesn't show any new updates.

Any ideas how to update the firmware?

 

HP Thunderbolt Dock G2 Firmware instal fail.jpg

 

HP Thunderbolt Dock G2 Firmware instal fail 2.jpg

 

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