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11-08-2021 06:13 PM - last edited on 11-10-2021 10:59 AM by MarcusC
Hello,
I have encountered a persistent problem when loading games or playing mid-game, in which my display will suddenly go black and indicate "no HDMI signal detected". The issue has occurred across multiple games and multiple gaming platforms (Steam/Subnautica, Battle.net/Diablo II). Audio typically persists for a few seconds before cutting out as well. The only solution is to hit the power button and force the computer to shut down. The PC is just over a year old (so of course out of warranty). However, searching for this issue online indicates it is a relatively common problem with no obvious solution.
So far I have tried the following:
- Running the HP PC Hardware Diagnostic, everything is functioning properly with no issues detected
- Resetting the PC to factory default and reinstalling Windows
- Updating Windows and all other Microsoft products
- Updating NVIDIA drivers
- Switched fan to "turbo" to avoid overheating. I have also monitored the CPU and GPU temperature while gaming and see no signs of overheating
- Replacing HDMI cable
About:
Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz
NVIDIA GeForce RTX 2060
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 21H1
Installed on 9/24/2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0
Dell SE2719H Display
Input HDMI
1920x1080, 60Hz
Update:
- Problem continues after downloading Windows 11