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‎11-12-2021 07:32 PM

HP Recommended
Product: HP Spectre x360 Convertible 15inch
Operating System: Microsoft Windows 11

Hi,

I am having problems connecting to Wifi and Bluetooth after Windows 11 upgrade on my HP Spectre.

The problem seems to be with the Intel Wi-fi 6 AX201 160MHz Network adaptor. The latest driver for this is 22.80.1.1 as per Intel and it is installed.

 

The error is "This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful."

 

Steps done to try to resolve:

(1) Uninstall and reinstall drivers

(2) Revert to an old driver 22.60.*

(3) Revert to Windows 10 

 

I have restarted the laptop millions of time after each driver install as well with no joy.

 

The error shown in events is "Device PCI\VEN_8086&DEV_06F0&SUBSYS_00748086&REV_00\3&11583659&3&A3 requires further installation."

 

I am now able to connect to Wifi using a physical LAN cable only. Please advise if anyone has faced a similar issue and if anyone can advise on how to resolve this.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.