• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-19-2021 02:55 PM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

There was a solution for "laptop sound decreases a few seconds after the video is turned on" - it was remove the Realtek driver and a link to the new one is given + remove the video driver (?) and a link to the new one. HP employee's response. I can't find it, help, please!!
I have HP ENVY x360 / Windows 10 (64=bit).
I think it's the fault of the drivers. It worked well for 2 years, but one day the sound began to decrease by itself when it wanted to.
P.s. Deleting and reinstalling the audio driver helped, but (it seems) only until the next update for Windows 10. 😞

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.