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‎12-02-2021 06:52 AM - edited ‎12-02-2021 08:43 AM

HP Recommended
Product: HP OMEN 16-c0000
Operating System: Microsoft Windows 11

Hi!
   I bought brand new HP OMEN 16 on 14.11. On 29.11 (one day after 14 day cooling off period) I suddenly started to get Code 43 on Radeon 6600M. I have tried DDU along with below drivers:

- AMD High-Definition Graphics Driver
27.20.21001.31002 Rev.A from HP website

- Adrenalin 21.10.2 Recommended (WHQL) from AMD
- Adrenalin 21.11.3 from AMD

   Sometimes Code 43 was gone IF i was not restarting Laptop after install.  then back after install. When it works ok GPU is either not recognized in OMEN HUB or overheats (GPU and CPU up to 100C / X-Com2) .

   I have noticed that my bios version id F.04 from 09.07.21. Updated it with F.04 from 05.10.2021. Again, helped until second restart. (and it still shows as 09.07 F.04)

   Finally I went for complete reset of the system. Back to factory on WIN 11 (as was not possible to go back to WIN 10)
Code43 -> updated drivers again -> Code disappeared, GPu seems to be working but inactive in OMEN HUB and Radeon Software -> restart -> Code 43.

   At this point I give up. Is there anything else I can try or should I return it to the store for warranty repair?

HP OMEN 16-c0000
Operating system
Windows 11 Home 64-bit Version: 22000.348
Microprocessor
AMD Ryzen 7 5800H with Radeon Graphics
System memory
16 GB
Memory slot 1
8GB Hynix 3200MHz
Memory slot 2
8GB Hynix 3200MHz
System board
8902 89.25
System BIOS
F.04
Video
AMD Radeon(TM) Graphics
AMD Radeon RX 6600M



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