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‎12-05-2021 08:35 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000
Operating System: Microsoft Windows 11

Devices in question:

  • HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 computer.  This device supports USB-C charging, as specifically mentioned in the device's service manual. 
    • This Envy was preloaded with Windows 11.
    • All updates from Windows Update and those listed on the HP Software and Driver Downloads page have been applied.
    • The preloaded bios (F.06) is newer than the most recent one listed on the Software and Driver Downloads page (F.04).
  • I have purchased this USB-C power adapter. This device delivers 96Watts over a USB-C connector.
    • The item's description says it's compatible with HP devices (among many others).

 

The problem:

  • I have plugged the USB-C power adapter into my Envy computer. This USB-C power adapter does not let my Envy charge the battery.  My Envy does not even realize a charger is present at all. 
  • I can charge other devices using this same charger, including a HP Chromebook. These other devices are able to recognize the charger and power the device. This implies that the charger itself works fine.

 

My Question;

  • Why is my Envy not able to recognize a USB-C power adapter, even though it should be able to power the device?
  • If this is due to a known incompatibility, what is that incompatibility? What do I need to look for when I buy a different USB-C charger to remedy it?
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