• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-13-2021 04:44 AM

HP Recommended
Product: Lenovo Yoga C930
Operating System: Microsoft Windows 10 (64-bit)

My printer no longer scans from the HP Smart app on my laptop. When I click scan, I am told that I need to login and when I do, I receive the following error:

 

We're sorry, something went wrong.  We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HP Support. (Error Code: UA_400_EB000U0100)

 

What I've done to troubleshoot:

  • Searched via Google/Youtube/HP Forums for 2 days trying all the things I've read to try to get it to work
  • Restarted computer (multiple times)
  • Uninstalled HP Smart and Reinstalled
  • Downloaded the HP Smart app on phone to bypass laptop issue (got the same error)

There are no print issues (can print just fine) just can't use the scan function or login to my account.

 

Does anybody have a solution to this issue?  Appreciate the help.

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.