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‎12-15-2021 03:49 AM - edited ‎12-15-2021 03:49 AM

HP Recommended
Product: OMEN 15-en1007na
Operating System: Microsoft Windows 10 (64-bit)

Problem

Received a HP Omen 15 laptop from HP Store mid September 2021 and everything functions fine except the audio input, I have sound from speakers and headphones, just no recording. It detects the device, has no issues with any recording device- whether it be an external one; tried Bluetooth, USB and 3.5mm or the internal microphone array. However, none of them pick up audio, external ones are not faulty as work fine on desktop pc and other laptops. I have a sneaking suspicion its a faulty sound card but want to try all software related fixes before requesting a replacement.

 

Device Info

MODEL

OMEN Laptop 15-en1xxx 

SYSTEM

Microsoft Windows 10 Home - Release ID: 2009 - Version: 10.0.19042

- Build: 19042 CPU AMD Ryzen 7 5800H with Radeon Graphics
- Clock speed: 3201Mbps - Description: AMD64 Family 25 Model 80 Stepping 0 GPU NVIDIA GeForce RTX 3060 Laptop GPU - Driver version: 30.0.14.7219 AMD Radeon(TM) Graphics - Refresh rate: 165Hz - Driver version: 27.20.21020.5007 RAM M471A1K43EB1-CWE
- Capacity: 8GB - Type: DDR4 - Default clock speed: 3200MHz M471A1K43EB1-CWE
- Capacity: 8GB - Type: DDR4 - Default clock speed: 3200MHz
AUDIO
AMD Audio Device
NVIDIA High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio

 

Attempted Solutions

  • Updating, uninstalling drivers and selectively disabling and enabling different combinations,
  • Troubleshooting- WIndows, HP support assistant, HP hardware diagnostics, 
  • Checked  services.msc for Windows Audio,
  • Rolled back, factory reset, BIOS reset, reinstalling windows,
  • Disabling enhancements like Omen audio's noise cancellation

Thanks, in advance.

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