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‎12-24-2021 05:54 AM

HP Recommended
Product: Pavilion all in one - 24-k0003na
Operating System: Microsoft Windows 10 (32-bit)

my speakers and microphone all work really well until I log onto to zoom and choose to share a video with audio. (yes I have ticked the correct boxes to share audio)

I have found that the only way any participant can hear the audio is for me to raise my volume up to around 80%, which then allows my microphone to pick up the sound and share it, but even then it is still quiet. 

it has been explained to me by a computer Tech that there should be a way for the sound to be shared without it having to go through the microphone, but as of yet no one can tell me how this can be done, we have tried everything we can think of, including making sure all drivers are up to date. 

I would really appreciate a solution to this problem if anyone can help. 

 

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