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‎12-27-2021 02:06 AM

HP Recommended
Product: Pavilion Gaming Laptop 15-dk2013nq
Operating System: Microsoft Windows 10 (64-bit)

hello, my laptop is brand new (Pavilion Gaming Laptop 15-dk2013nq) , and today i installed windows 10 *64 , when i connect to the internet, windows updates starts downloading automatically , suddenly and before the system finishes it's updates, the screen freezes and stops working , all the lights on laptop panels are responsive and everything seems normal from the outside, but the screen is frozen and unresponsive .

 i tried rebooting from usb and downloading windows again, but this time with no internet connection so i can prevent windows updates from installing , and i started downloading the system drivers manually from a usb i made ready from another pc .

everything seems fine and all the drivers are installing probably. the moment i connect to the internet the same problem happens again, the screen becomes frozen and unresponsive .

i will appreciate anyone giving me a solution.

thank you in advance .

 

 

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