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12-28-2021 12:53 PM
Essentially, in an attempt to fix my touchscreen issue, I disabled my touchscreen driver and restarted my PC. I was informed that my PC would redownload the touchscreen driver, and it did not. For the past week I've been trying every guide and every video available to re-enable my touch screen. I lack the driver, and I need that in order to move forward.
The longer version: I was installing drivers from a third party, and after I restarted my PC my touchscreen no longer worked. I then learned how to go into "Device Manager" and actually see all the drivers my PC has available. I viewed the hidden drivers, and found the touchscreen driver. It was still enabled, which confused me because it clearly was not working. I found aforementioned video guide that said to disable it, and restart PC. Upon restart, touchscreen still did not function. As I looked into the device manager, the touch screen driver was nowhere to be found.
From there, I went to this video by HP which explained step by step what to do. I completed every step, including the UEFI Diagnostics where you use the touchscreen to press and slide the squares. To both my relief and confusion, this worked. I am able to use the touchscreen when doing the diagnostic in the UEFI mode. However, upon restarting my PC, the touch screen still does not work. Because of this, I am confident it is not a Hardware problem, but a software problem. I don't know a great deal about computers, but you could probably imagine how confusing it would be to know you can use the Touchscreen for diagnostics, but not for regular use. Apparently I need the driver itself to communicate that to the touchscreen Hardware.
To make it clear, the Touchscreen works on UEFI. It does not for regular use, so it is a software problem. I need the touchscreen driver.
I've browsed this forum for a while trying to find a solution, and it seems like everyone who has had this issue did NOT find a resolution. I find this really concerning, because it's just a touchscreen driver I am missing and need to download. I've downloaded graphics drivers from here, all the drivers on the "detect my drivers", etc. Nothing I have done has resolved the problem, so I am asking for help.
If there is anyone that can help me, please do. I cherish the touchscreen as it makes my work twice as efficient.
Thank you.
Solved! Go to Solution.