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‎01-06-2022 07:39 AM - edited ‎01-06-2022 08:00 AM

HP Recommended
Product: HP Spectre x360 8NF11EA#ABU
Operating System: Microsoft Windows 11

Over the past few weeks my laptop has been shutting down (automatic hibernation).  I've narrowed it down to when the CPU and/or SSD's are working quite hard (like installing a new operating system).  I have run all suggested diagnostics but then found a post on this forum indicating the same error as I am seeing which is from the Windows Event Viewer.

 

The system was hibernated due to a critical thermal event

Hibernate Time=<time>

ACPI Thermal Zone = \_TZ.TZ01

_HOT = 373K

 

You can filter the event log by Event sources: Kernel-Power and Event level: Error

 

Since this has only recently started for me could anyone technical tell me which zone this is referring to?  Also, is it likely a sensor is actually faulty rather than hitting this temperature threshold or perhaps this is a heatsink/thermal paste issue?

 

BIOS and other drivers are up to date.

 

Thank You.

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