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‎01-06-2022 10:13 AM

HP Recommended
Product: Omen 16
Operating System: Microsoft Windows 11

I got a new Omen 16 on Xmas Eve and a little over a week after using it the Touchpad started lagging and not responding. I'm doing casual tasks like checking my email to playing some easy-going point-and-click games, the Touchpad suddenly lags, slows down, and stops responding to left clicks. It doesn't respond unless I close and open my laptop. What I've tried so far:

 

1. I've gone to HP Support Assistant and launched Optimize your performance. 

I've also launched Check your operating system and Run hardware diagnostics->Components Test and did the Drag and Drop Test and Pointer Test.

 

2. I've gone to Touchpad Settings and increased Speed and set it to low Sensitivity without results.

 

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