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HP Recommended
Hp Omen 15 2021
Microsoft Windows 10 (64-bit)

Potential problem in the Omen 2021 Ryzen lineup!!

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The CPU temperature of omen laptop (R7+3060) when on idle state reaches 75 degree celsius. My laptop is approx. 30 days old and I noticed this issue a few days ago. The CPU temps on balanced profile mode stays between 65-75 (sometimes touches 80) while watching a video, zoom call, browsing etc. This issue only occurs when the laptop is CONNECTED TO POWER BRICK (when charging). When disconnected to the power brick the temperature remains normal that is between 45-55 celsius in the same scenario. To make sure that this problem is not hardware related I asked other omen users to check and they confirmed this problem in their devices as well.

 

The customer support is unsuccessful at resolving the issue as this issue is probably new to them and the first thing the make you do is update the bios or replace your power brick which does not solve the problem (you cannot claim warrenty as this is not a hardware issue according to hp support). This problem worsens when on windows 11 (the temps were touching 85 on idle state). If anyone from hp is reading this I request you to look into this and fix this issue with a new bios update. 

 

NOTE: THIS PROBLEM IS NOT RELATED TO GAMING, THE HEATING WHILE GAMMING IS A WHOLE DIFFERENT STORY. I'M SPECIFICALLY TALKIMG ABOUT ABNORMAL TEMPERATURES DURING NORMAL USE.

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