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HP Recommended
OMEN Laptop - 15-ek0013dx
Microsoft Windows 11

Having the same issue as "ALIHAIDERZ"

 

He posted this on Intel

 

Hi

I have HP Omen 15 Ek0013dx. i have ssd ( 32 optane memory + 512ssd ) everything worked fine but recently an app is crashed due to this windows also crashed and when I tried to install new windows it shows only one disk partition of 27GB instead of 2 partitions (512GB) i searched and found that my optane memory of 32GB is currently active and SSD of 512gb is disabled.

 

I tried to search for solutions on the internet but they said multiple options need to be changed which are not present in Omen UEFI so how can I fix this issue.???

 

2nd thing is I bought and another simple M2 SSD and installed windows 10 in it and its worked fine and then i put intel optane memory as a secondary drive but it still shows only 27GB instead of 512GB. i also tried official drivers but nothing worked for me (my old crashed OS windows 10 is still present in my intel optene memory SSD which was C: drive before) i want to get back my 512GB drives intead of 27GB optene memory.

 

AND BELOW WAS THEIR RESPONSE:

 

If only one portion of the Optane H Series is being recognized, it is possible that additional configuration in the system BIOS is required, just as you have already mentioned.

 

In this case we recommend you to work with the system manufacturer for them to provide you with the necessary configuration for your Optane H series, especially if the system originally came with the Optane pre-configured.

 

SO in a nutshell, they suggested we contact the system manufacturer which is HP for BIOS Configuration.

 

we really need help! Thank You!

 

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