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Uatu
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HP Recommended

I enrolled in the Instant Ink plan to try it out with my new printer.  I bought it so I could avoid having to pay per page someplace when I had to print a few things.  I decided to cancel, because I don’t print enough, but when I do, I will need 50-100 pgs.  

I just discovered that if I terminate my plan and reconnect to the printer HP automatically hobbles my printer remotely and will not allow the cartridges to continue working.

 

This is literally extortion.  You are effectively coming into my home to kneecap the printer I paid good money for if I don’t agree to pay a minimum per month whether I use it or not.  If I go over the allowed pages per month, you add extra charges.   This cannot possibly be legal, and HP surely knows this.  I believe it was planned into the business model, counting on people to shrug and pay extra to use their own purchased printer. 

The cartridges hold a generous amount of ink, but I have yet to connect to the printer again because HP apparently controls the **bleep** thing.  It is too late to return the printer and I can’t afford to buy another.   I don’t know how this problem can be solved, but am hoping to find a solution from HP or wait for the inevitable, eventual class action lawsuit that is probably part of the business model anyway.  

HP has lost my trust and customer loyalty and I will be letting people know about my experience.   Saving copies (ha) of this post.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation