• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Microsoft Windows 10 (64-bit)

The track/touchpad on my HP Omen 17.3 gaming laptop has not worked properly since I bought it last August (2021).  I needed a laptop for work and 17-inch laptops were scarce when I purchased it, so I was desperate and resorted to using a USB mouse at the time. The external mouse works perfectly.   I have updated the touchpad drivers and ran diagnostics and everything points to all functioning correctly.  However, for the last few months, it would only work intermittently.  When it did work, the cursor was jittery and stuttered across the screen.  As of this morning (2/8/22), I am not getting any movement from the mouse and no reaction when clicking.  Any suggestions?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.