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‎02-21-2022 01:01 AM

HP Recommended
Product: HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hoping I can finally get some answers.

 

Currently have an HP Pavilion, Product number N9E13UA#ABA

 

I cannot update Windows, I get the 'you need to manually uninstall BIOS'.  I cannot find anything about this situation, I've looked on other boards and followed links, but I am getting 'Customer Service Site is down' or something along that lines. 

 

This has been going on for at least eight solid months.  All I want to do is download the XBox app so I can play some of my games on my laptop, but I can't because of the manually uninstall BIOS bull.

 

Could someone PLEASE help me with this.  It's gone from irritating to just downright ridiculous that I'm not able to move forward.  Eight months of trying and trying and clicking on links and getting nowhere.  

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