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‎02-22-2022 06:49 AM

HP Recommended
Product: HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model
Operating System: Microsoft Windows 10 (64-bit)

I think my HP Spectre x360 updated on its own last night and removed all wifi options for me. On my network list, no options are shown. On the control panel in Network and Internet > Network Connections, the wifi/wireless option is nonexistent. The only option it gives me is LAN. The wifi driver I have currently is: Intel(R) Wi-Fi 6 AX201 160MHz. It has a little yellow triangle next to it, and in properties it says “windows has stopped this device because it has reported problems (code 43)”. In the advanced options it is set to “802. 11a/b/g Wireless Mode” and the next option below that is “802. 11n/ac/ax Wireless Mode”.

I have tried updating the driver, uninstalling the driver and restarting my PC. I have used HP Support Assistant which tells me there’s a problem with the driver. I have done a system file scan in command prompt. I am not sure what my next steps are. I read something about updating the BIOS. My current BIOS mode is UEFI and the version/date is AMI F.07, 6/16/2020. SMBIOS version is 3.2. Please help as I work from home and do schooling on this laptop every day.

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