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‎02-24-2022 02:14 AM - edited ‎02-24-2022 02:18 AM

HP Recommended
Product: OMEN Gaming Hub
Operating System: Microsoft Windows 11

Symptom: In OMEN Gaming Hub - Performance Control, fan control may not be responded correctly sometimes, either switch fan speed bar or Dynamic fan curve.

SYLee1071_0-1645693130825.png

 

 

TS Steps/Workaround:

  • Install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/sp138324.exe, and then reboot.
  • In Task Manager, open Services, make sure all ‘HP HSA Services’ (HP Omen HSA Seervice, HP App Helper HSA Service, HP System Info HSA Service, etc) are “Start” in “Automatic”:
    SYLee1071_1-1645693130855.png

     

  • Make sure Virtualization-based security (VBS) is disabled.
    1.  From Search ->   msinfo32 and open
      SYLee1071_2-1645693130860.jpeg
    2.  From System Information, identify Virtualization-Based Security Status
      SYLee1071_3-1645693130869.jpeg
    3. Follow steps as below to disable Virtualization-based security
      1. From Settings -> Privacy & security -> Windows security -> Device security -> Core isolation -> Core isolation details -> Switch Memory Integrity Off
      2. From Control Panel -> Programs -> Click “Windows features on or off” -> Disable Hyper-V, Microsoft Defender Application Guard, Virtual Machine Platform, and Windows Hypervisor Platform -> Click OK
        SYLee1071_4-1645693130917.png
      3. Reboot system, and check Omen Gaming Hub feature.
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