Gaming Notebooks

Symptom: In OMEN Gaming Hub - Performance Control, fan control may not be responded correctly sometimes, either switch fan speed bar or Dynamic fan curve.

TS Steps/Workaround:

• Install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/sp138324.exe, and then reboot.
• In Task Manager, open Services, make sure all ‘HP HSA Services’ (HP Omen HSA Seervice, HP App Helper HSA Service, HP System Info HSA Service, etc) are “Start” in “Automatic”:
  

   

• Make sure Virtualization-based security (VBS) is disabled.
  1.  From Search ->   msinfo32 and open
     
  2.  From System Information, identify Virtualization-Based Security Status
     
  3. Follow steps as below to disable Virtualization-based security
     1. From Settings -> Privacy & security -> Windows security -> Device security -> Core isolation -> Core isolation details -> Switch Memory Integrity Off
     2. From Control Panel -> Programs -> Click “Windows features on or off” -> Disable Hyper-V, Microsoft Defender Application Guard, Virtual Machine Platform, and Windows Hypervisor Platform -> Click OK
        
     3. Reboot system, and check Omen Gaming Hub feature.