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‎02-28-2022 08:14 AM

HP Recommended
Product: HP ZBook 15 G6 Mobile Workstation IDS Base Model
Operating System: Linux

Hi,

 

My HP ZBook has developed a issue- it shuts down randomly- to be precise it just turns itself off. Battery is not defective as I tried removing the battery and using the laptop while connected to the mains but the random shutdown persists.

 

I have been trying to get in touch with the technical support and just cannot progress on the online portal thing - I enter the serial number and nothing happens. I know for sure that the machine is still under warranty..


Has anyone else experienced a) problem similar to the one I mentioned above b) problem contacting the technical support?

 

I will be grateful for any pointers.

 

thanks

amer

 

 

 

 

 

 

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