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‎03-20-2022 09:38 AM - last edited on ‎03-21-2022 10:10 AM by Moderator

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My HP envy printer/scanner is stuck on the loading screen. I have tried unplugging it and waiting  (multiple times). I’m also follow the instructions from post from a few years ago that said to unplug it and remove ink cartridges. Cannot turn device off without unplugging. 

I have had this printer 2+ years and this is a new problem. 

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