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HP OfficeJet Pro 6968 All-in-One Printer
macOS 12.0 Monterey

My printer says, "You are using older generation cartridges. Please use genuine 902 or 902XL," which I am. I've looked all over on how to downgrade the firmware since that is what seems to be the issue. Does anyone know how to downgrade the 6968 printer? 

 

 

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