• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-19-2022 11:59 AM - edited ‎04-19-2022 12:00 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

Today I checked for updates using the support assistant and it showed two new drivers 

1) AMD High Definition Driver - sp138818   version 1.0.0.199

2) Realtek Wireless LAN Driver - sp139330   version 30.0.13044.0

 

I updated and noticed two problems

1) Screen flickering - I restarted my laptop and it stopped. I went further and played Asphalt 8 on the highest setting (game mode was enabled) and the game was virtually unplayable. Frames dropped and the screen froze in some instances.

2) Sudden lost of Wi-Fi connection - This happened while playing Asphalt 8 also. 

 

I have since manually downloaded the previous drivers and applied them. I have not noticed the issues noted so far.

 

Question: Since I upgraded to Windows 11, why does the Support Assistant still say Windows 10 (as on the LAN driver update) in some of the updated pushed to me? This can be confusing and cause others like me to update the wrong software.  Why would I need Windows 10 drivers if I already upgrade to Windows 11?

HELP?????

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.