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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-28-2022 12:28 AM - last edited on ‎11-01-2025 11:50 AM by Moderator

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

My printer is connected to wifi, but it cannot connect to the Instant Ink server.  Every time I try, it stalls on "checking enrollment status" and then tells me my printer is not connected to the internet.  I can see that it clearly is connected.  I have also tried doing the same thing through the HP app, with the following result - "Unable to communicate with the Web Services server.  However, you may still be able to use some of the printer's We Services features."  I am able to print with no problems.  I have been able to connect with the Instant Ink server for short periods of time in the past, but it always seems to fail again, and then I get emails that I'm not connected.

 

I have tried disconnecting wifi and re-connecting.  Also turning off the printer and unplugging the printer as suggested in other help topic threads.

 

Thanks in advance for your assistance.

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