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‎05-12-2022 04:54 AM

HP Recommended
Product: HP ENVY - 17t-ce100 CTO
Operating System: Microsoft Windows 11

i7 10th generation envy laptop
Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz

System BIOS F.07

System board 86B0 84.16

Product number: 6UX02AV

 

RBHomeUser_0-1652352004738.png

 

 

Did an update from Windows Update, Advanced Options, Optional Updates, 

"HP Inc. - Firmware - 15.11.0.0" was listed. I tried to install this. PC rebooted and had this "Please wait while we install a system update" message on the screen. Disk Activity but no other action. Never rebooted, never completed. I waited 45 minutes and finally pushed power button until system shut down. On reboot system came up to Windows 11.  After shutdown and restart, I again received the same "Please wait while we install a system update" error. I could not uninstall this update from the Windows 11 update history screen. See Device Manager screenshot above - Firmware failed to update during last attempt. How do I fix this?? ty

 

RB

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