• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV)
Microsoft Windows 11

Hello,

 

There is a strange connection issues to my HP Victus 16.1". When I started my device, the first few seconds of Wi-Fi is working but then suddenly become "No connection access", that is despite the laptop shows it is "Connected". Whenever I try to switch to other Wi-Fi sources, the problem persists (shows as "Connected" but the icon shows "No internet access" and Wi-Fi is not working whichever Wi-Fi I am picking). Screenshot below to help explaining to you..

 

Screenshot 2022-05-14 214724.png

 

Screenshot 2022-05-14 214751.png

 

Strangely enough:

- This error does not happen on every device startup. Sometimes it is, sometimes it isn't.

- I have checked the Wi-Fi and it's working on other devices; Sometimes the error itself will resolve by restarting my Wi-Fi, but I'm afraid this may be issues on my laptop because it has never happened on other devices.

- Whenever the "Connected" and "No internet access" conflict is happening, I have to restart my device (because switching to other Wi-Fis will not work, I still get the same error).

 

If you have any ideas on whether this is my device's error or not, please let me know.

 

Victus by HP Laptop 16-e0xxx

Windows 11 Home Single Language, Version 21H2

Wi-Fi Properties: Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter

Driver version: 6001.0.10.344

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.