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‎05-16-2022 02:57 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0056wm
Operating System: Microsoft Windows 11

Hi, My laptop refuses to turn off fully after a bios update and recovery.

 

The orange indicator on the f6/Mute keyboard button stays on after shutdown, the fan also sometimes stays active.

 

To power down fully, I usually hold on to the power button. I have been doing this for more than 2 months.

 

I have also tried all sorts of troubleshooting found online: drivers update, bios update and downgrade, bios reset to default setting, power option settings, commands prompt and more, none of which as fixed  the problem.

 

I honestly hope I can find the support needed here.

 

Thanks

 

 

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