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‎05-16-2022 09:41 AM - edited ‎05-16-2022 09:42 AM

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Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

I have recently replaced the black cartridge in my OfficeJet Pro 6978. The other colors work fine but the black doesn't. I have run the cleaning cycle multiple times with no success. How do I get a new cartridge from HP Instant Ink?

 

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