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‎05-25-2022 12:43 PM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

College daughter is having boot issues.   

OMEN Laptop - 15-ek0013dx

 

Boot Device Not Found.  Please Install an operating system on your hard drive.  Hard Disk - (3FO)

UEFI Diagnostics on Storage: 

SMART Check : PASSED

Short DST: NOT AVAILABLE

PASS ID: 21828-94210-09656

Serial Number:  blank

 

We have since opened and cleaned pc.  Disconnected, reconnected battery.

Suspect SSD drive has gone bad.  How to check the SSD?

  - Intel : 32GB Optane / 512 GB NAND  PCIe M.2

 

if need to replace, how to get new SSD bootable, Windows reinstalled, etc? 

We did make a Windows installation USB.  Note:  the laptop did not startup using this USB, even though UEFI Boot order contains:

- OS Boot Manager (Windows Boot Manager)

- USB Flash Drive/USB Hard Disk (note this is in bold)

 

IMG_7422.JPGIMG_7425.JPGIMG_7429.JPG

 

 

 

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