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‎05-25-2022 09:30 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0106au
Operating System: Microsoft Windows 11

I am trying to install HPSA for Windows and encountering following error during install  ... "failure to extract cab".   I download the exe first from Australia (en-au), then tried US site ... same error both times.  Have deleted the folder in SWSetup, but still no luck doing the install

 

Also it should be noted that Microsoft Edge markes the downloaded executable as "possibly unsafe" - I think HP should really register their apps with MS.  I switched to Chrome to download the exe.

 

The reason I am trying to install HPSA is that , after every update check, it started to keep telling me I needed to restart to complete installation.  But restarting did nothing, and message would always show after I searched for updates in HPSA.  So I uninstalled it (via Windows)  and am now trying to install latest version from HP.

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