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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP ENVY 5540 All-in-One Printer
Microsoft Windows 10 (64-bit)

My HP printer was working fine. Now I get a paper jam error message and it will not print. I have performed all the necessary steps the HP website gave me and I still get the paper jam message. I have done these at least three times. I never did have a paper jam, nor did I find any torn paper in the printer. I use HP paper and ink. Help please! Thank you.

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