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HP Recommended
HP Reverb G2 Virtual Reality Headset
Microsoft Windows 10 (64-bit)

Hi guys, I bought the HP Reverb G2 VR headset 7 months ago. It randomly stopped working, the LED HP logo on the headset no longer lights up when plugged in. Today, I received a replacement cable but it still doesn't work. Would like to make sure I've covered all my grounds troubleshooting before sending my headset back for a complete replacement...

When I plug in the USB, Windows make the notification sound, and I see a new "Generic SuperSpeed USB Hub" in device manager.  But I no longer see “Mixed Reality Devices” like it used to, nor do I see any extra "monitors". Mixed Reality Portal doesn't open automatically either, it just shows "connect your headset" if I run it manually. The white LED on the dongle lights up, so I know the device is being powered. The headset also gets a little warm (near the connector area) if I keep it plugged in, despite no LED (HP logo), no display/sound.

Things I’ve tried:
-Plugging it into a different DisplayPort/USB 3.0 port/Powered USB 3.0 Hub
-Updating graphics driver

-Reinstalling graphics driver
-Updating USB driver (Yes, my eXtensible host Controller is updated.)

-Updating HoloLens Sensors driver

-Unplugging everything and plugging it back in

-Restarting my computer

-Updating Windows 10

-Updating BIOS

-Plugging the USB-C into the adapter "flipped" (Yes, I know it doesn't make a difference but I'm desperate lol)

 

PC spec (the exact same setup back when my headset used to work):

AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz

EVGA GeForce GTX 1080 Ti FTW3 Gaming, 11GB GDDR5X

2*16GB Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM

Samsung 970 EVO Plus 1TB NVMe M.2 Internal SSD

MSI B350M Gaming PRO AM4 AMD B350 SATA 6Gb/s HDMI Micro ATX Motherboards

 

Edition Windows 10 Pro

Version            21H2

Installed on     ‎2020-‎10-‎06

OS build           19044.1806

Experience      Windows Feature Experience Pack 120.2212.4180.0

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