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Common problems for Connectivity Issues
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‎07-23-2022 07:13 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

In the last few days I have ran into an issue with the scanner on my LaserJet Pro MFP M283fdw. HP smart app sees the printer/scanner (connected via WLAN to home router). When scanning (whether via Doc feeder or Scanner glass) the LaserJet screen shows the "Scanning to computer" screen, which just hangs there. The HP smart app shows a "Scanner Problem" pop up and prompts for a restart. I have tried restarting both LaserJet and PC with no result. I have run the HP Print and Scan Doctor, which, when testing the scanning function, stops at "Windows (WIA) Scan", which takes a long time, then suggests a reboot of both Laserjet (power cord out) and PC. When I do this, the HP Print and Scan Doctor automatically restarts as well from the same step, but cannot find the LaserJet to continue. Therefore, I need to start the process again (it then finds the LaserJet), but then I come to this loophole without any solution.

Any help would be appreciated.

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