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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-28-2022 02:35 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf Multifunction Printer
Operating System: iOS

For some time, I have used the HP Smart app on iOS to scan documents from this printer, as soon as last week it worked fine.  Now, there is a new update that was installed and when I press “scan”  I get the message that it is no longer available?  I tried to removed/re-install the app, but it would not work!  What happened? If this functionality was purposely removed, why was this down?  Are you trying to make us buy a new printer?  Mine works fine, until this new software seems to screw it up!

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